FAQ

We'll update this section from time to time. Questions are categorized - we'll try to make this page as organized as possible. Please bear with us! 

 

✿ ORDERS & PAYMENTS ✿

 

CAN I CHANGE OR CANCEL MY ORDER?
You may as long as your order has not been paid or shipped yet. For modification or cancellation requests, kindly message us with your Order ID and Name so we can check if your order is still eligible. 
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CAN I CHANGE MY SHIPPING ADDRESS?
Same case as above.
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DO YOU ACCEPT INSTALLMENTS?
For this website, we only honor straight payments. If you wish to pay installment, you can purchase from our Shopee or Lazada stores where our products are also listed. Please take note that prices might be different since there are surcharges involved like seller fees, transaction fees, etc.

We also have a credit card installment program at our store for 3-6 months. Any interests are to be shouldered by the buyer.
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✿ SHIPPING & TRACKING ✿

 

DO YOU OFFER FREE SHIPPING?
Unless otherwise stated, shipping is shouldered by the buyer.
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HOW DO I TRACK MY PACKAGE?
No worries! :) Once your order is shipped, we shall message you with your tracking number and instructions on how to track your package. 
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MY ORDER IS LATE! WHAT DO I DO?
Normally, transit time is 1-7 days depending on your location. If this period has lapsed, you may message us so we can help you in following up your shipment. 
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✿ OTHER CONCERNS ✿

 

HELP! I HAVE PROBLEM WITH MY ORDER.
Don't panic; we're here to help! Please message us so we can rightfully assist you.
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WHAT IS YOUR RETURN, REFUND OR EXCHANGE POLICY?
You may check the complete details here. Please scroll down to Returns/Refunds/Exchanges section.
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CAN I RESELL YOUR PRODUCTS?
As of now, we are not accepting resellers, but we do have a referral program where you can earn commissions when you refer a client to us! Feel free to message us for more details. 
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WHERE ARE YOU LOCATED? DO YOU HAVE A PHYSICAL STORE?
Our store is based in Paranaque, and you are very much free to drop by and hang out! :) 

Usagi Crafts HQ
215-C Aguirre Ave., BF Homes, Paranaque City

Right now, we do not have a fixed opening schedule due to lack of manpower, so while anyone is welcome to visit, we highly encourage messaging us for an appointment to ensure that someone from our small team is there to entertain and accommodate you. 

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